Hearing Planet
Reviews and Complaints
www.hearingplanet.com
Anonymous
Conway, South Carolina
The hearing planet is Great
This is the second time I bought aids from the Hearing Planet. Both of the audiologists I went to were great. One in Illinois and the last in South Carolina. Both were very, very helpful. Also I have never had a bad batch of batteries. I have used the company for at least 20 yrs and I am very pleased. When I lost an aid, my audiologist, through Hearing Planet, helped me contact Phonac. The company replaced my aid at a fraction of the original cost. That was a big relief. The Hearing Planet really does give does give you a good price, about half the cost, an audiologist quoted to me. Nancy V
Reason of review:
Fair pricing
Anonymous
Newark, New Jersey
Appliances
dead batteries on 50% of orders for premium zinc air hearing aid batteries size 10A. my last order guaranteed until 9/16. this has been a recurring problem since i started business with you! i have revisited n my audiologist assuming that my device was defective and was advised that the problem was not the device but that the batteries were not fresh even though your guarantee proclaimed otherwise! stupidly, i ordered from you again! enough already! reimburse me or i will forward my complaint to the appropriate new jersey consumer agency within 10 days. marion bohen 1221 manito road manasquan, new jersey
Loss:
$101
4 comments
Vanassa Uih
No way to communicate with Hearing Planet or sales agent.
e-mail for Mike Bryant with Hearing Planet in Nashville incorrect and unable to contact Hearing Planet as phone message is full. Please call Sara @ 885-****. I am interested in ordering my hearing aid but unable to do so as no way to communicate. I also sent message to Ann @ Brentwood Hearing Services as they are the ones I will be serviced by. Their e-mail has gone through so hopefully they may call Mike Bryant. I am still trying to come up with 100 words but feel I have included enough words to have you understand my situation. Please respond so this can be taken care of
Lyan Ntb
Chicago, Illinois
Hearing Planet Lacks Customer Focus
Hearing Planet consultants do not want to help a customer evaluate their options. If you are not calling to schedule an appointment, they will not return your calls. My mother needed hearing aids last year. We looked into Hearing Planet, but wound up going to another provider. My mother really liked the hearing center and audiologist we went to, but at a half the cost, we chose to go to elsewhere. Now, mom has had sudden, significant hearing loss and requires new aids. I have been doing extensive research with various outfits, including Hearing Planet. I called their consultant twice for cost information (total of 5 minutes for each call), and when I called with another question, she cut me off and bluntly asked if I was going to make an appointment. I was wasting her time, just like we wasted the company's time last year (funny, I thought they were reimbursed for that evaluation). I just find it amazing that in this economy, that this poor level of customer service even exists. How can any company expect an elderly woman, on a fixed income, spend $5600 without evaluating her options? And the real shame is, my mom wanted to go back to their associated audiologist. I will personally pay whatever cost differential and provide any transportation my mom needs to get the service she deserves. I f this is the level of service I am getting BEFORE placing an order, when a customer is usually promised the world, what can I expect after signing on the dotted line? G. Martinkus Homewood, IL
2 comments
James S Mar
Mankato, Minnesota
Hearing Planet lied to me
Buyers Beware: I purchased Phonak Audeo V hearing aids from the Hearing Planet for $4100.00. They came with a 45 day trial. On the 44th day I called the Hearing Planet and told them that the hearing aids that I purchased did NOT work well for me on the telephone. They suggested I try an additional piece of equipment and not to "worry" about the 45 day trial period, they wanted me to be satisfied and promised to make things right. Two weeks ago I called Hearing Planet again and told them that I was still having difficulty on the telephone and that these hearing aids and their performance was unacceptable and requested to return them. My service rep David Mathis told me to return the aids and they would credit my account.. Then 10 minutes later he called me back to inform me that I had gone over the 45 day trial and that they would not accept my return. This is the same person that told me not to worry about the 45 day trial period. He then told me that Hearing Planet had extended my trial to 60 days.. and I was over that. Now I'm stuck with $4100.00 worth of hearing aids that do not perform in my work enviroment and Hearing Planet refuses to help me. They promise to call back with a solution.. but never do. Avoid the mess I'm in.. Do not buy from the Hearing Planet.
Loss:
$4100
12 comments
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I wonder if any of you know that hearing planet doesn't actually make batteries.
Any time an organization buys in bulk there bound to be some duds...especially with batteries.
You should probably complain to the manufacturer instead of the seller.
They don't test the batteries. If they did, you'd be guaranteed a bad batch every single time.
Your name batteries are not worth the money. You are selling cheap stuff for a reason. Count me as one very pissed off consumer !
In fairness, on the several occasions when I have called Hearing Planet to complain about batches of defective batteries, they have promptly supplied new packages of batteries without charge and without question. They have not even asked for the return of the defective batteries.
Hi Marion,
We're sorry to hear your frustrated with us and your batteries. Someone from our customer service team will contact you shortly or you can call us at 1-80*-***-**** so that we can resolve this matter for you.
Thank you,
HearingPlanet